Claims Queries

Yes. The medical section of your policy should cover you for any unforeseen injury, illness or disease that arises during your holiday and it isn’t only limited to pre-existing conditions.

A travel insurance policy does not guarantee that you will receive private medical care. Any medical costs whilst on holiday should be agreed with the insurance provider’s emergency helpline.

The particular circumstances will dictate whether private medical treatment will be provided. The Emergency Helpline will confirm what type of treatment they will pay for.

You must call the 24-hour medical emergency number in your policy documentation if you require medical assistance or are admitted to a hospital. If you are too ill to contact the emergency number, someone can do this for you, on your behalf.

You can find the full details of the claims process in your policy wording.

You will need to contact your insurance provider directly to discuss a claim.

Provided you have the right cover in place, you might be able to claim against expenses you incur following a medical emergency whilst on holiday.

Should you need to make a claim, make sure to check your policy wording and contact your insurance provider. 

If you're taken ill or have an accident abroad your travel insurance policy should repatriate you, once you are well enough to travel.

Repatriation is included in your medical cover. The insurance provider's Emergency Assistance team will help organise this, along with the medical team who are treating you.

If you are travelling in the UK, check repatriation with your insurance provider to see what is included.