Most common questions

You will need to contact your insurance provider directly if you wish to cancel your policy.

Your policy will usually have a 14-day cooling-off period. If you change your mind about a policy during this time, you will get a full refund during that period.

This only applies if you haven't travelled and are not intending to make a claim. Once the cooling-off period ends, you may not be able to receive a full refund, should you decide to cancel. Speak with your provider for more information.

Contact details for your insurance provider will be in your policy documentation.

If you have found an error, or need to make changes to a policy you have already purchased, please contact your insurance provider directly. Contact details for your insurer provider can be found within your policy documentation. Make sure you have your policy number to hand as you will need to provide this to them. 

Adding more travellers
We know that plans can change, and there may be times when you need to add extra travellers onto your policy - whether this be a friend who would like to join you last minute, to a new family member!

You can easily amend your quote, or if you have purchased a policy, contact your insurance provider directly, who can help you add any additional travellers to your policy. 

Changing a group policy
If you need to change any of the travellers on a group policy (such as, if somebody is no longer going, or someone replaces them) please contact your insurance provider directly, to update your policy.

Adding a new medical condition
If your health changes, you must tell your travel insurance provider. Make sure you contact your insurance provider directly to let them know of any new medical conditions, or, if you are under investigation for a condition.

They will let you know if they'll be able to cover you and if there is any change to your policy premium. If you do not declare changes in your health, may affect your policy and could result in claims being rejected or your policy becoming invalid.

If you have not yet purchased a policy, you can access your quote and change your details accordingly. Look out for the e-mail we sent to you when you originally got a quote from us, to access your existing quotes.

We know that sometimes plans can change. But, don't worry if they do as it's really easy to change your quote!

Whenever you get a quote from Compare Your Cruise Insurance, we will send you an email with details of your top three quotes and a link for you to re-access your quotes.

Follow this link, enter your details and you'll see your quote results. 

From here, you can head to the 'Your Trip' page, to change your type of policy, dates of your holiday, your travel destinations, and add or amend who you are travelling with.

Then, proceed to your quote results to choose the policy you would like to purchase.

As we're a live comparison site, we're unable to guarantee any prices, so please be aware that they may change.

Yes, you will need to enter an email address to use the site. This email address will be used for sending you your quote results. Additionally, should you purchase a policy, this email address will be used by the insurance provider to issue you, your policy documents.

If you are completing a quote on someone’s behalf and they do not have an email address – you can use your email address.

You can choose which name you include on your travel insurance.

If your passport and travel insurance policy are in different names you might want to take a couple of extra steps. Take a copy of your marriage certificate (or another legal document explaining the name change) on holiday with you.

You might also like to call your insurance provider, so they can make a record of this on their system.

There may be times where your address won't be on our database - mainly if it's a new property.

If this happens there is the option to manually enter your address - you just need to click the "Enter Your Address Manually" option. You will then be able to key in your address as needed. 

As standard, your policy documents will always be sent to you electronically, using the email address you provided when obtaining your quote.

However, should you require your policy documents to be sent to you in the post, you will need to contact your insurance provider, who will be able to arrange this for you. 

Your policy documents will be sent electronically, using the email address you provided when obtaining your quote. Sometimes this email can end up in your junk/spam folder - it might be worth checking there if you have not received it.

Should you still not be able to locate your policy documents, please contact us, and we help direct you to who you need to contact to obtain copies.

Once you've completed a quote we'll e-mail you with your quoted policies and prices straight away. 

The e-mail will have a link so that you can access your quotes, you'll just need to enter your e-mail address and date of birth.

The quote prices might differ as prices are live and subject to change. We don't have control over the insurance providers premiums and they will automatically refresh when you return to our site.

When you have selected a policy you will then be shown upgrade options. Upgrades will usually have higher cover amounts such as baggage and cancellation cover, alongside other additional policy cover.

You can also choose to upgrade your Single Trip quote to an Annual Multi-Trip policy. You'll be covered for more destinations, and you'll be able to see these under the 'countries covered' section of your quote.

Yes! As soon as you have proceeded to your Quotes Results page, we will send you an email listing the quotes we found. This will be sent to the email address you provided.  

This e-mail will include;

  • Details of the information you have provided, including any medical conditions you have told us about
  • Key information about the quote you have selected
  • Our terms and conditions

It's important to remember that this is not a confirmation that you have purchased a policy. Once you have purchased a policy, your insurance provider will send you your policy documentation.